This is to formally notify you that, effective 1st May onwards, a penalty will be applied in the event of B2B RTO (Return to Origin) cases resulting from avoidable issues such as retailer refusal, shipment hold request, COD amount not ready or delivery re-scheduled.
Details of Penalty Policy:
Applicable Cases: RTOs in any scenario where shipment is refused by retailer
Penalty Amount: 10% of invoice value deduction will made as penalty of RTO along with the actual shipping cost to overcome the logistics cost & inventory management. Rest token amount will be provided as credit note instead of bank refund.
Deduction Method: Will be deducted immediately after the RTO shipment received.
Objective: To minimize operational losses and improve order fulfilment.
Note:
In case of any issue/challenges from courier end, penalty is not applicable.
In case of any RTO due to customer refusal/non availability, penalty clause is applicable for that shipment.
In case of any claim beyond grading definition is received, then only the shipment will be taken as RTO. On actual condition as per grading, no RTO/exceptions will be entertained.
We highly encourage you to verify order details thoroughly and maintain proper communication with retailers to reduce RTO incidents.
Your cooperation in maintaining service quality and reducing returns is greatly appreciated. Please feel free to reach out if you have any questions regarding this policy.